Terms of Service

Language of these Terms

This English text is a translation provided for convenience. Where it conflicts with the Korean version, the Korean version prevails — except where mandatory consumer law in your country of residence provides otherwise.

Article 1 (Purpose)

These Terms set out the rights, obligations and responsibilities of RAWGO (주식회사 로우고, the "Company") and its users in relation to Cheese board (the "Service"), together with the conditions and procedures for using it.

Where these Terms conflict with the Refund Policy or the Privacy Policy, whichever is more favourable to the user applies.

Article 2 (Definitions)

1. User: a person or entity that accepts these Terms and enters into a service agreement with the Company.
2. Account: the login credentials created to identify the user and access the Service (email and password, or a linked Google account).
3. Subscription: paid use of the Service at a tier set by the Company (Free / Basic / Pro). Depending on country and product it is sold either as a fixed-term pass or as an automatically renewing subscription.
4. Cheese: a consumable usage credit for running paid AI operations inside the Service. Cheese is not legal tender or a prepaid payment instrument, has no cash value, and cannot be refunded in cash, transferred or resold (article 7).
5. Board: a workspace the user creates and saves inside the Service.
6. Content: any material the user creates, uploads or stores through the Service — images, text, 3D models, video, documents and the like.
7. AI Output: results produced by the Service using artificial intelligence in response to the user's input.
8. Publishing: making a VR tour or other work product available to third parties through a link provided by the Company.

Article 3 (Posting and amendment)

1. The Company posts these Terms on the initial screen of the Service or on a linked page.
2. The Company may amend these Terms within the limits of applicable law, including the Korean Act on the Regulation of Terms and Conditions and the Act on Consumer Protection in Electronic Commerce. Amendments are announced at least 7 days in advance — 30 days where they are unfavourable to users or otherwise material — stating the content, effective date and reason. Unfavourable changes are also notified individually, for example by email.
3. A user who does not accept an amendment may terminate before the effective date. Continuing to use the Service after that date is treated as acceptance.
4. Changes unfavourable to users, such as price increases or reductions in what a tier includes, do not apply to a period already paid for.

Article 4 (Formation of the agreement and eligibility)

1. The agreement is formed when the user accepts these Terms and the Privacy Policy and creates an account.
2. Children under 14 may not register (Korean Personal Information Protection Act, art. 22-2). Outside Korea the local minimum age applies — for example 13 in the United States and 16, or the age set by the member state, in the European Economic Area.
3. Minors under 19 may register and pay only with the consent of a legal guardian. A payment made without that consent may be cancelled under article 5 of the Korean Civil Act and is handled under the Refund Policy.
4. The Company may refuse an application, or later terminate the agreement, in the following cases: use of another person's information, false information, a history of abuse, fraudulent use of a payment method or abuse of refunds and chargebacks, or any other breach of law or of these Terms.

Article 5 (The Service and AI disclosure)

1. The Company provides generative AI tools and a board-based workspace for interior and architectural practice, including image generation and editing, material replacement, texture extraction and conversion, 3D model generation, video generation, and VR tour creation and publishing. Available features are as described in the Service.
2. Substantial parts of the Service run on generative artificial intelligence. The Company discloses this in advance, in these Terms and in the Service, in accordance with article 31 of the Korean Framework Act on Artificial Intelligence.
3. The Company uses external AI providers' models and infrastructure. The providers in use are disclosed in the processing and international-transfer section of the Privacy Policy.

Article 6 (Plans and payment)

1. The Service is offered in Free / Basic / Pro tiers. Price, monthly Cheese allowance, number of boards, storage limit, history retention and available features are as published on the pricing page.
2. Korean-won payments by customers in Korea are processed by Toss Payments as a one-off charge that does not renew automatically. Automatically renewing subscriptions for customers outside Korea are processed by Paddle acting as Merchant of Record. Payment methods, currency and tax treatment follow the pre-purchase disclosure and each provider's terms.
3. Overseas subscriptions renew automatically on the same cycle until cancelled. Before payment the Company clearly discloses whether the purchase renews, the renewal cycle, the amount charged and how to cancel.
4. Where a recurring charge increases, or a free plan converts to paid, the Company gives notice at least 7 days before the charge is requested.
5. Users may cancel automatic renewal at any time, without any consultation step, in the subscription management screen of the Service or in the payment provider's customer portal.
6. Payment and subscription status is determined by the payment provider's completion notice (webhook); entitlements may be granted with a short delay while payment is processing.
7. If an automatic renewal payment fails, the Company notifies the user and may retry during a grace period, after which paid entitlements may be restricted.

Article 7 (Cheese: nature, validity and expiry)

1. Cheese is a consumable usage credit for paid operations inside the Service. It is not legal tender, has no cash value, and cannot be redeemed for cash or transferred, inherited or resold. It has no use outside the Service.
2. Cheese is categorised by how it is granted.

1. Cheese is consumed starting with the lot that expires soonest.
2. The Company gives notice of upcoming expiry and of the remaining balance at least 30 days in advance, using at least two methods — in-service notification and email.
3. Cheese that has been used is not restored, except that Cheese consumed on a request which failed to deliver a result because of the Company (for example a system fault) is returned.
4. Refunds of Cheese are limited to unused amounts; see the Refund Policy.
5. The Cheese cost of each feature is shown in the Service and may change as underlying costs change. Changes are announced in advance in line with article 3, and the quantity of Cheese already granted is never reduced retroactively.

Article 8 (Boards, storage and history)

1. The number of boards and the storage limit for each tier are as published on the pricing page.
2. Generation history is retained for a period that depends on the tier (currently Free 30 days / Basic 90 days / Pro 180 days). History items may be deleted once that period passes, but assets saved to a board are preserved regardless of the history retention period.
3. Users are responsible for saving important results to a board or downloading them.
4. Saving may be blocked once the storage limit is exceeded; the Company gives notice before the limit is reached.

Article 9 (Tier changes and downgrade locking)

1. Users may upgrade or downgrade at any time. An upgrade may involve pro-rata settlement of the price difference and a pro-rata grant of Cheese.
2. A downgrade takes effect from the next billing cycle or at the end of the current pass.
3. Where a downgrade or the end of a pass leaves more boards than the new tier allows, the excess boards become read-only (locked). Locking is not deletion; it is released when the user tidies their active boards or returns to a higher tier. Locked boards can still be viewed and downloaded.

Article 10 (Long-dormant accounts)

1. If a user does not access the Service for 12 months or more, the Company may delete the account and the content stored remotely after prior notice.
2. The Company notifies the registered email address at least 30 days before the deletion date, stating the date, what will be deleted and how to export it.
3. If there is no sign-in or other action after that notice the data may be permanently deleted, so users are responsible for backing up anything important.
4. This article does not apply while a paid pass or subscription is live, to boards locked under article 9(3), or to information the law requires us to keep.

Article 11 (User content)

1. Users retain their rights in the content they upload or create. The Company claims no ownership of it.
2. Users grant the Company permission to store, reproduce, transmit and convert their content (resizing, format conversion, thumbnail generation and the like) only as needed to provide and operate the Service, and to send it to external AI providers to carry out processing the user has requested. This permission is limited to that purpose and ends when the agreement ends and the data is deleted.
3. The Company does not use user content to train its AI models, and does not use it for promotion or marketing without the user's consent.
4. Users must hold the necessary rights in what they upload — copyright, likeness rights, trade marks and so on — or have valid permission.
5. Where a user publishes content it becomes viewable by any third party holding the link, to the extent published. The user decides on and is responsible for publication and its scope.

Article 12 (Rights in AI Output, and their limits)

1. The Company assigns to the user whatever right and interest it holds in AI Output, and users may use AI Output commercially on every tier, including Free, subject to the following limits.
2. Limits on copyright: output generated automatically by artificial intelligence may not attract copyright in some countries where human creative contribution is considered insufficient. The Company does not warrant that copyright subsists in AI Output.
3. Similar results: identical or similar inputs may produce similar results for other users, and users cannot claim exclusive rights in AI Output.
4. No warranty of non-infringement: the Company does not warrant that AI Output does not infringe third-party copyright, trade marks or likeness rights. Users are responsible for checking before putting output to use.
5. Users may not supply AI Output as training data for other AI models, or use it to build a generative service that materially competes with the Service.
6. Rights in the Service itself and in the software, design and trade marks provided by the Company belong to the Company.

Article 13 (Labelling of AI-generated content)

1. In accordance with article 31 of the Korean Framework Act on Artificial Intelligence and article 50 of the EU AI Act, the Company discloses in advance that the Service is based on generative AI and marks AI Output as artificially generated, by on-screen notice, metadata, watermark or another method appropriate to the type of output.
2. Output depicting a person's appearance or voice in a way that is hard to distinguish from reality is marked so that users can clearly recognise it.
3. Users must not remove, damage or conceal the AI markings or metadata applied by the Company, and must themselves comply with any labelling duties imposed by local law when publishing or distributing AI Output externally.

Article 14 (Prohibited conduct)

Users must not:

1. upload, generate or distribute content infringing another person's copyright, trade marks, likeness or publicity rights, trade secrets or personal data;
2. generate synthetic depictions of a real person's face, body or voice without their consent (deepfakes), child sexual abuse material, sexually degrading synthetic content, or other content contrary to law or public order and morals;
3. generate synthetic content intended to deceive or defame, or to be mistaken for fact;
4. make abnormal bulk requests through automation, circumvent access controls, reverse-engineer, extract source code or defeat security measures;
5. sell, transfer or share accounts, Cheese or subscription entitlements, or abuse the payment, refund or chargeback processes;
6. manipulate prompts to circumvent the policies of the Service or of the external AI providers it uses;
7. use the Service's output to develop an AI model or service that materially competes with the Service; or
8. otherwise breach the law or interfere with the normal operation of the Service.

Article 15 (Publishing and lead-capture forms)

1. Where a user publishes a VR tour and uses the enquiry form (lead form) feature, that user is the controller of the visitor personal data collected through the form and the Company acts as a processor storing and forwarding it on the user's behalf.
2. The user is responsible for obtaining valid consent from visitors under applicable law, for informing them of the purpose, data collected and retention period, and for responding to visitors' access, correction and deletion requests.
3. The Company processes visitor data only to forward and store it for the user, and deletes it once the retention period set by the user (180 days by default) has passed.
4. The user consents to the Company sub-processing visitor data to the providers disclosed in article 6 of the Privacy Policy (including Supabase and Cloudflare, located outside Korea) for the purpose of storing and delivering it.
5. As processor the Company observes the duties of no use beyond the purpose, restricted sub-processing, security measures, access control, supervision, and return or destruction when the engagement ends.
6. Because visitor data is transferred abroad, the user is responsible for telling visitors who receives it, in which country, for what purpose, which items and for how long. The Company provides default consent and notice wording in the lead form for the user to use as-is.
7. The user is responsible for any claim raised by a visitor or a supervisory authority arising from a breach of this article.

Article 16 (Changes to and suspension of the Service)

1. The Company may change or discontinue all or part of the Service for operational or technical reasons. Material changes unfavourable to users, and discontinuation, are announced at least 30 days in advance, and paid users are settled for the unused remainder under the Refund Policy.
2. The Service may be interrupted temporarily for maintenance, equipment work or an external provider's outage; the Company gives advance notice where it can.
3. AI features depend on external providers' policies and availability. Where a model or option becomes unavailable for reasons on the provider's side, the Company may arrange an alternative or adjust the feature, with prior notice.

Article 17 (Disclaimer)

1. The accuracy, completeness and fitness for a particular purpose of AI Output are not guaranteed. Dimensions, materials, construction methods and estimates suggested by the Service are for reference; users must have them checked by a qualified professional before relying on them for design, construction or contracting.
2. The Company does not warrant that the Service will be free of interruption or error.
3. This article does not exclude liability for the Company's intent or gross negligence, nor any right conferred on users by mandatory consumer protection law.

Article 18 (Limitation of liability)

1. The Company is not liable for loss arising from force majeure such as natural disaster, war, power failure or network outage, from disruption attributable to the user, or from the user's own decision to rely on results obtained from the Service.
2. Except for loss caused by the Company's intent or gross negligence and any liability that cannot be limited or excluded under applicable law, the Company's liability in damages is limited to the total amount the user actually paid the Company in the three months preceding the loss. This limit does not apply where the loss is attributable to the Company and clearly exceeds it.
3. This article does not apply to death or personal injury or to any other liability that cannot lawfully be limited. Liability that cannot be limited under the Korean Act on the Regulation of Terms and Conditions or under consumer protection law in the user's country of residence is governed by that law.

Article 19 (User responsibility and indemnity)

A user who breaches these Terms or the law is liable for the resulting loss to the Company or to third parties. Where a third party brings a claim against the Company arising from content a user generated or posted, the user shall resolve it at their own cost and hold the Company harmless, except to the extent of the Company's own intent or negligence.

In that case the Company will (i) notify the user promptly on becoming aware of the claim, (ii) cooperate so the user may take over the defence if they wish, and (iii) not settle or admit the user's liability without the user's consent.

Article 20 (Restriction of use and termination)

1. Users may cancel a subscription or close their account at any time. The treatment of the remaining term and of Cheese is governed by the Refund Policy.
2. Where a user materially breaches these Terms the Company may restrict use or terminate after prior notice. In urgent cases — generation of child sexual abuse material, serious infringement of another person's rights, fraudulent payment use — the Company may act first and give notice promptly afterwards.
3. A restricted user may object, and the Company restores access immediately where the objection is well founded.
4. On termination the Company destroys the user's personal data and content, except information it must retain by law.

Article 21 (Notices)

1. The Company gives notice by email to the registered address, by in-service notification, or by posting an announcement.
2. Notice to all users may be given by announcement in the Service, except that matters materially affecting users' rights or obligations are notified individually.

Article 22 (Governing law and dispute resolution)

1. These Terms are interpreted under the laws of the Republic of Korea.
2. Disputes are resolved by discussion in the first instance; failing that, proceedings may be brought before the court having jurisdiction under the Korean Civil Procedure Act and related law.
3. Paragraphs 1 and 2 do not deprive a consumer of the protection of mandatory rules of the law of their country of residence. Consumers in the European Economic Area and the United Kingdom keep the protection of their national consumer law and may bring proceedings before their local courts.
4. Users in Korea may apply for mediation to the Korea Consumer Agency (1372) or the Electronic Commerce Mediation Committee. Consumers in the EU may use the Online Dispute Resolution platform.

Article 23 (Region-specific provisions)

Where this article conflicts with a preceding article, this article prevails for users in the region concerned.

1. European Economic Area and United Kingdom

• The Company does not currently offer paid services to residents of the European Economic Area or the United Kingdom, and does not market or sell into those territories. What follows applies if we begin offering them, and the Company will appoint an EU representative under article 27 of the GDPR before doing so.
• Consumers who buy a paid product may withdraw within 14 days of the contract without giving a reason. The right is lost where, before the withdrawal period ends, the user expressly consented to the supply of digital content beginning and acknowledged losing the right, and use then started.
• Where the Service does not conform to the contract, users may require it to be brought into conformity, or seek a price reduction or termination.

2. Republic of Korea

• The right of withdrawal under the Act on Consumer Protection in Electronic Commerce and the content-user protections under the Content Industry Promotion Act apply. Details are in the Refund Policy.

3. United States

• For automatically renewing subscriptions the Company provides clear pre-purchase disclosure, obtains consent, and provides an online cancellation method, as required by state automatic renewal laws such as California's.

Article 24 (Severability)

If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in effect.